Returns & Exchanges

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:

• Products must have been purchased directly from ISOMERS (our website or office. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.)
• Products must be returned within 30 days of order date.
• Return Authorization Number (RAN)  MUST be noted on the outside of the box and on your return document(s)  inside the box. RAN should be obtained by contacting ISOMERS via contactus@isomers.ca, or by calling our office at  (1) 416-787-2465 , press “1” (international calling charges may apply) prior to preparing your package for shipment.
• Please include a copy of your receipt (or a note with your order (invoice) #, name, email address, phone number) and your reason for returning the product(s).
• We cannot accept returns on overly used products.
• Original shipping and handling charges are non-refundable.
• Products specified as non-returnable cannot be returned.

Customers are required to return any merchandise to Isomers via US Postal Service First Class International or Priority Mail International.

For your protection, and to avoid inconveniences to your return we suggest you:

• Use First Class International or Priority Mail International postal service.
• Purchase Return Receipt services (available on Priority Mail International)
• We do not recommend the purchase of insurance, due to customs fees incurred.
• We suggest a total value of $5 declaration on customs forms.
• Save a copy of your original purchase receipt and the shipping receipt for your records. Only merchandise received by our warehouse can be credited or exchanged.
• Note: You can save 5% on Priority Mail International rates by printing your label and purchasing postage online at www.usps.gov . This online service also offers you free tracking information. These packages also qualify for free carrier pickup at your address; can be handed to your carrier or can be dropped at any post office without a wait in line or additional fees.
• *** We do not recommend you use courier services as Customer shipments using any other method of transit will be imposed customs fees of $45, by a third party brokerage service. This fee must be prepaid directly to the customs broker by the customer prior to it being accepted by Isomers.

Please ship returns or exchanges to us at:

ISOMERS
105 Tycos Drive.
Toronto, Ontario M6B1W3 Canada
Attn: Returns Department

RAN : _________________
 

Should you have any questions or concerns please contact Customer Service at: Phone 416-787-2465 press “1”,  or by email at Contact Us

 

ORDER PROCESSING ERRORS:

We apologize for any error made in the processing of your order and for any inconvenience it may have caused you. Our friendly Return Policy makes it easy to correct your order. If you’ve received extra items that are not yours, have missing items from your order, have received someone else's order completely or any damaged products please contact us within 5 days from the time you receive your order.