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Returns

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one.

We ask that you follow these guidelines:

- Isomers does not charge re-stocking fees for returns or refunds, nor any other ancillary fess for refunds and  returns.

- Products must have been purchased directly from Isomers (our website or office. We cannot accept returns of products purchased from other retail outlets. Please return those to the place of purchased.)

- Products must be returned within 14 days of order date (under extreme delivery delays, we will consider within 14 days of receiving the order).

- Return Authorization Number (RAN) MUST be noted on the outside of the box and on your return document(s) inside the box. RAN should be obtained by contacting Isomers via the contact us page, or by calling our office at (+1)416-787-2465, press “1” (international calling charges may apply) prior to preparing your package for shipment.

- RAN is valid for 7 business days after issue date. Please ensure the returned goods are post marked within the 7 business day period.

- Please include a copy of your receipt (or a note with your order (invoice) number, name, email address, and phone number) and your reason for returning the product(s).

- We cannot accept returns on overly used products.

- Original shipping and handling charges are non-refundable.

- The following products are non-refundable and cannot be returned: sale items, discovery kits, and special web offers.

Please ship returns or exchanges to us at:

 

ISOMERS

105 Tycos Drive.

Toronto, Ontario M6B1W3 Canada

Attn: Returns Department

RAN:______________________________

 

 

Return Authorization Number (RAN) MUST be noted on the outside of the box and on your return document(s) inside the box. RAN should be obtained by contacting ISOMERS via the contact us page, or by calling our office at (+1) 416-787-2465, press “1” (international calling charges may apply) prior to preparing your package for shipment.

 

RAN is valid for 7 business days after issue date. Please ensure the returned goods are post marked within the 7 business day period.

 

Please include a copy of your receipt (or a note with your order (invoice) number, name, email address, and phone number) and your reason for returning the product(s).

 

Products must be returned within 14 days of order date (under extreme delivery delays, we will consider within 14 days of receiving the order).

 

The following products are non-refundable and cannot be returned: sale items, discovery kits, and special web offers.



Additional Information:

US customers are required to return any merchandise to Isomers via US Postal Service that provides a tracking option.

For your protection, and to avoid inconveniences to your return please follow these instructions:

- Use a US postal service that provides a tracking option.

- Purchase Return Receipt services (available on Priority Mail International).

- Do not purchase insurance, due to customs fees incurred.

- For customs purposes, on the declaration form, value the item at $10 and disclose: “Goods being returned to manufacturer”

- Save a copy of your original purchase receipt and the shipping receipt for your records.

- Only merchandise received by our warehouse can be credited or exchanged.

Note: You can purchase postage and print your mailing label at www.usps.gov. This online service also offers you free tracking information. These packages also qualify for free carrier pickup at your address; can be handed to your carrier or can be dropped at any post office without a wait in line or additional fees.

***DO NOT use courier services as Customer shipments using any other method than US POST,  will be imposed customs fees of minimum $45, by a third party brokerage service. This fee must be prepaid directly to the customs broker by the customer prior to it being accepted by Isomers.


Canadian customers are required to return any merchandise to Isomers via Canada Post; any level of service is acceptable. DO NOT send via courier such as FedEx; the parcel will be refused at the door.

Save a copy of your original purchase receipt and the shipping receipt for your records. Only merchandise received by our warehouse can be credited or exchanged.

International customers are required to return any merchandise to Isomers via Postal Service, unless otherwise directed. Any level of Postal Service is acceptable.

Customer is responsible for return shipping fees.

For your protection, and to avoid inconveniences to your return we suggest:
- We do not recommend the purchase of insurance, due to customs fees incurred.
- We suggest a total value of $5 declaration on customs forms.
- Save a copy of your original purchase receipt and the shipping receipt for your records. Only merchandise received by our warehouse can be credited or exchanged.

 

 
Should you have any questions or concerns please contact Customer Service at: Phone 416-787-2465 press “1”,  or by email using the Contact Us form below.

Contact Us